How to Start Therapy
Below you will find a step-by-step guide for starting services here at Rose Therapy. Step one is to complete the intake form, which you can access via the button below. Feel free to reach out with any questions.
Step 1: Waitlist or Book a Consult
General availability for new clients will be updated on the website and therapist directories, but the best way to know is to complete the intake form linked throughout the site.
If you reached out through Headway, you skip the intake form. After requesting a consultation through Headway or completing the intake form, you will receive an email with the option to schedule a consultation when slots are available.
Please note all sessions are held during weekday business hours—evening and weekend slots are not available.
Step 2: Attend Your Consult
Your consult will be a 15-20 minute meeting for us to gain an understanding of what therapy together would look like. Please come prepared with a summary of what you’re looking for, why you’re seeking therapy, and any questions.
After this meeting, if you decide to move forward, you’ll receive a link to schedule your initial assessment on Sessions Health.
Be sure to choose a date for your first session that allows you ample time to complete the intake process.
Step 3: Sign Up for Sessions Health
Once you choose a time, your request will be sent for approval. You will receive an email invitation to the Sessions Health platform. This is the primary portal for secure messaging, documents, and appointments.
Please reference this video on the portal invitation for a walkthrough on signing up.
During this step, you will also receive intake documentation to review and complete before your requested session.
If you are using insurance, please note that your legal name, sex, and address on file with your insurance are required.
Your appointment request will be approved after completion of all intake steps.
Step 4: Sign up for Headway (Insurance Only)
If you are not a self-pay client and are using an asterisked insurance, or if you initiated contact via Headway, you may also receive an email invitation to the Headway portal. Both portals are required since Headway is used to verify and bill your insurance.
To expedite your insurance verification and minimize errors, please do not skip any applicable sections of intake (i.e. upload front and back of your insurance card).
You can find more information about signing into the Headway portal in their help article.
Aside from notices related to insurance billing such as receipts and changes in coverage details, all communication, documents, and appointment information will come from Sessions Health.
Step 5: Complete Remaining Intake Forms
Any missing documents or tasks must be completed 24 hours prior to the first scheduled appointment, including adding your insurance and payment information on Sessions Health.
If you are using insurance, it must be verified by Headway before having sessions. Please note that Headway may find an issue with your insurance coverage that halts intake. Issues may require opening a ticket to correct errors.
Also note that requesting a time does not reserve it. If your intake paperwork remains incomplete, the slot may be claimed by a client rescheduling or otherwise requesting the slot. Consider requesting a time no more than 14 days in advance and completing intake as soon as possible so that your request can be approved.
Step 6: Start Therapy
Once intake is complete, your requested appointment will be confirmed, and you will meet for your initial assessment.
During your initial assessment, your therapist will provide additional information about regular therapy and answer any questions you have about the process.
After assessment and treatment planning, you will have regularly scheduled weekly or biweekly (every other week) appointments with your therapist.